Introduction
At PRO Garage Door Services Providence RI ("we," "our," or "us"), we respect your privacy and are committed to protecting the personally identifiable information you share with us through our website at garagedoorprovidenceri.com and our customer service phone channels.
Information We Collect
When you interact with our website, request a quote, or schedule garage door repairs, we may collect information including:
- Contact Information: Your name, phone number, physical service address, city, and email address.
- Service Details: Information regarding your garage door type, opener make/model, symptoms of mechanical failure, and scheduling preferences.
- Technical Data: Non-personally identifiable website usage data including IP address, browser type, operating system, and pages visited collected via standard server logs and analytical cookies.
How We Use Your Information
We use the information gathered solely to:
- Dispatch service technicians to your location in Providence or nearby Rhode Island communities.
- Provide accurate, itemized cost estimates for garage door repairs and installations.
- Confirm service appointments and communicate technician arrival updates.
- Maintain warranty records for installed springs, openers, and door components.
- Improve website responsiveness and customer experience.
No Sale or Unauthorized Sharing of Personal Data
We do not sell, rent, trade, or otherwise transfer your personal information to outside marketing firms or third parties. We share information only with our internal dispatch personnel and trusted service technicians strictly for the purpose of completing your garage door service.
Data Security
We implement industry-standard administrative and technical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmitted through our website is encrypted using Secure Sockets Layer (SSL) technology.
Third-Party Links
Our website may contain links to third-party manufacturer websites (such as LiftMaster, Genie, or Clopay) for equipment manuals and specifications. We have no responsibility or liability for the content and privacy practices of these independent sites.
Contacting Us Regarding Privacy
If you have questions regarding this Privacy Policy or wish to modify or delete any contact information on file, please reach out via our contact page or contact us directly:
PRO Garage Door Services Providence RI
100 Westminster St
Providence, RI 02903
Phone: (401) 283-4940